SW Healthcare is working alongside practices in South Worcestershire to ensure patients can book into Improved access (IA) appointments, which are available 7 days a week, evenings and weekends.

If you book an appointment outside of Bredon Hill Surgery core hours (Monday to Friday 08:30 – 18:30) this may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only. 

These appointments are pre-bookable by contacting the surgery during our opening times – when calling please ask for an extended access appointment and our receptionists will help you 

or

SW Healthcare have set up a separate telephone line to enable you to book (or cancel) these appointments when Bredon Hill Surgery is closed.

The Reception staff based at the Worcester will have the ability to book you into one of the five hubs, depending on availability and whether it is appropriate.

Pharmacy2u - We have been made aware that patients have received leaflets/letters to advertise delivery of medication.

Please be advised this is not dealt with by the surgery in anyway

IMPORTANT MESSAGE - Collection of documents (excluding prescriptions) 

Please be advised to ensure confidentiality when collecting documents from reception you will be asked to provide photo ID - passport or driving licence 

If you wish to send a representative please advise reception (excluding prescriptions):

Please advise your representative they will be required to provide their details and photo ID (driving licence or passport) at reception before paperwork will be released.

Online appointment bookings

When booking a doctor’s appointment online, if you select a telephone consultation but turn up at the surgery, unfortunately the doctor will not be able to see you.

If you need to rearrange the appointment please speak to a receptionist

Call recordings - Please be advised if you book a telephone consultation with a clinician calls are now recorded for training and monitoring purposes. If you do not wish for the call to be recorded please advise the receptionist when booking the appointment or advise the clinician at the beginning of the call.