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Appointments
In these unprecedented times everything at the surgery has had to change. For the foreseeable future we will no longer see patients face to face unless there is a very urgent clinical need. All requests for advice or assessment will receive a telephone triage call or video call. Face to face assessments will be conducted with the strictest infection control measures in place. If you need any medical advice please call the surgery. The phone lines are open Monday to Friday 8am to 6.30pm
Please be advised that despite the recent lifting of some of the lockdown restrictions, in order to ensure the safety of all of our patients and staff, we will continue to follow the guidance from NHS England and the following measures remain in place… *The surgery will continue to operate with our ‘closed door policy’ for the time being – this means we are still operational but only those with pre-agreed appointments can enter the building. *To book an ‘on the day’ triage call with a Doctor or Nurse or to pre-book a telephone or video call with your GP
This is a precautionary measure to allow us to ask patients questions prior to visiting the surgery. Our primary concern is to keep patients and staff safe and to ensure the practice continues to operate effectively
If you have regular blood tests, injections or dressings, please phone the surgery for advice if you have not been contacted one week before this becomes due. Anything currently booked and deemed to be 'routine' will be cancelled.
Please follow all current government advice and for information - see links below
If you are asked to come to the surgery for an appointment please park by the gazebo at the FRONT of the building and call the surgery to advise you have arrived. Please can we also ask you to bring your own 'face covering/mask'
We thank you for your understanding at this very difficult time.
Coronovirus - general information If you need information please use the website links below rather than telephoning 111, as the service is currently experiencing a high volume of calls
If you are concerned you may have coronvirus or may have come in to contact with someone who has , please go to https://111.nhs.uk/service/covid-19 for advice on your circumstances
Everyone is being reminded to follow Public Health England advice to:
***Advice for the NHS in England ***
The new advice issued by the Chief Medical Officer is to stay at home for 7 days from the onset of symptoms if you have either:
• a high temperature (of 37.8 degrees centigrade or higher) or • a NEW continuous cough OR fever OR loss of/change in smell or taste
Other members of the household should self-isolate for 14 days from the onset of symptoms in the first household member
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
• you feel you cannot cope with your symptoms at home • your condition gets worse • your symptoms do not get better after 7 days
Only call 111 if you cannot get help online
Stay At Home advice can be found here.
Public health is available on the PHE .gov website (includes all government advice):
Test and trace information - https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ Information remains subject to regular change and updates.
Dispensary - Open Monday to Friday from 9-1pm Closed 1-2pm Open 2-5pm
Place your order 7-10 days before your supply is due to run out. PLEASE CAN WE ASK YOU ALLOW 72 hours/3 working days BEFORE COLLECTION
E.G. If you order on the weekend the prescription will be ready on Wednesday of the following week
We appreciate you do not want a wasted trip however; the current workload dispensary and admin are facing and current staff levels mean we are not able to take calls to confirm when your prescription will be ready. Please follow the above guidelines
We will not be processing early requests/requests for additional medication Issues will be for 28 days and no early requests will be accepted
Card payments only please, but if you can only pay with cash you must bring the exact amount (£9 per item / £9.15 from 1st April). Exemptions - it is YOUR RESPONSILITY to ensure you have provided us with the correct details
Placing orders - We are not taking requests for repeat prescriptions over the phone If you do not have patient access to request medication online, you can e-mail your request – the e-mail address is on our web page – please provide your name, date of birth and the item(s) you need. Or Repeat slips/requests for medication can be posted in the post box on the gate. Please can we ask you DO NOT leave any samples in the post box as these will have to be destroyed. PLEASE SANATISE YOUR HANDS Collections - Please follow the signs. WAIT AT THE BARRIER and stand 2 metres apart from anyone else
A representative over the age of 16 can collect on your behalf. Please advise the representative of the number of itmes they are collecting if possible. Please be reminded if you are sending a representative to collect controlled drugs they will need to provide phot ID - Driving licence or passport. There are also various groups of volunteers in the neighbourhood who you can contact to collect your prescription for you. The groups can be found on Facebook and What's app. If you do not have access please call us for details You do not need to advise us if someone else is collecting on your behalf __________________________________________________________________________________________________________________
Pharmacy2u - You may have recieved a letter in the post inviting you to get your repeat prescriptions via Pharmacy2U or other companies. Please support us to continue to providing our dispensing service to you and your family by ignoring the correspondence and continuing to get your prescription from the dispensary or your local pharmacy. ________________________________________________________________________________________________________________ Other services (subject to change) District Nurses - Neighbourhood Team
Services may be reduced. If you need to contact the Neighbourhood Team please call 01386 502028
XRAY - services are closed at Evesham and Tewkesbury Comminity Hospitals - please contact reception if you have been asked to book an xray.
Minor Injury Units - Tewkesbury and Evesham are closed. A & E is open or contact 111 for advice
Worcestershire Midwives have advised that they will only be seeing the following women in clinic until further notice:
Physiotherapy
Access to NHS Dentistry is currently limited during the pandemic as all dentists have been asked to stop all routine “face-to-face” dental care. However, if you need urgent dental care, help is at hand: CALL your dental practice: They will give you advice over the telephone and make arrangements for you if you need to be seen. If you don’t have a dentist, find your nearest dentist and CALL them. You can search for your nearest dentist at: https://www.nhs.uk/service-search/find-a-dentist
You can also contact NHS 111:
You can ask for a translator if you need one. NHS 111 is available 24 hours a day, 7 days a week
If you’re deaf, you can:
or
Do not worry if you have COVID-19 symptoms, appropriate arrangements can be made to see you if you need urgent dental care. _______________________________________________________________________________________________________________________________________________________________________
Self-Referrals to the NHS Volunteer Responders Scheme If you feel vulnerable at home during the COVID-19 pandemic, and would benefit from support from NHS Volunteer Responders, you can now self-refer to the scheme. The number to call to make a self-referral is 08081 963646
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For anyone who needs to socially distance themselves for a while due to COVID-19, it may be difficult to remian positive - this will impact on the emotional wellbeing of us all.
Please remeber there is a wide range of help out there for adults and young people :
Samaritans - Available 24hrs a day, free to call, providing a listening ear for anyone who needs to talk
SHOUT - free text service for anyone needing support in a crisis, just text 85258 https://www.giveusashout.org
KOOTH - Online counselling and emotional wellbeing support for young people aged 11-18 - please register using Worcesterhsire as your location
Worecstershire Healthy Minds - offering a range of support to anyone aged 16 including online self help information
https://www.hacw.nhs.uk/about-healthy-minds
There are also a range of emotional well-being apps for children and adults - most free of charge https://www.nhs.uk/apps-library/
Other useful websites - https://www.ageuk.org.uk/herefordshireandworcestershire/our-services/coronavirus - Age UK
Hospitals - http://www.hacw.nhs.uk/covid19 - Worcestershire hospital services https://www.gloshospitals.nhs.uk/…/se…/changes-our-services - Gloucestershire Hospitals
https://www.startingwellworcs.nhs.uk- support for children, young people and famalies
https://www.talk2someone.org.uk - Domestic abuse
To enable us to safely respond to the increased demand for our services at Gloucestershire Royal and Cheltenham General Hospitals, we have changed the way we provide our outpatient services with the aim of making it safer for you and safer for our team. • Wherever possible, outpatient appointments will be offered virtually by telephone or by video to minimise face-to-face contact and reduce the need for patients to travel to the hospitals. All patients affected by the changes will be contacted direct to arrange this. If you do not receive a call from Gloucestershire Hospitals, then please attend your appointment at the time and location stated on your appointment letter. If you have any concerns, please call us on the number detailed at the top of your letter. Please do not come to the hospital if you or anyone in your household has any COVID 19 symptoms.
We understand that it can be a concerning time if you are living with cancer or waiting for a diagnosis. We are doing everything we can to ensure our cancer care pathways continue as normal, although your specialist team may choose to consult with you on the phone, rather than seeing you in person. We are continuing to provide services and treatments for patients with cancer during the COVID-19 pandemic, but we are asking anyone with symptoms of coronavirus (or who is living with someone who has symptoms) to call us before coming into our hospitals. Our regional cancer centre based at Cheltenham General Hospital and Gloucestershire Royal Hospital has been operational throughout this period and we have continued to see patients who are referred to us urgently from their GP. We are communicating regularly with all of our patients and we have continued to see patients who are referred to us urgently to rule out or confirm a diagnosis of cancer (this is known as the 2-week wait pathway). Where possible, we are continuing with cancer operations and we are talking to all our patients on their journey at this time. Each patient’s multidisciplinary team will consider their care and treatment on an individual basis as their safety is the priority when decisions about treatment are made. In addition, our five radiotherapy machines in Cheltenham and Hereford have continued to operate and chemotherapy treatments are ongoing, unless it is in the patient’s best interests to delay. Our mobile chemotherapy unit, which visits the Forest of Dean, Cirencester and Stroud, continues to deliver patient services on a daily basis. Where necessary, some treatments for certain cancers have been deferred and this is constantly reviewed in conjunction with patients and their families. For your safety, many appointments are now being conducted by telephone or video conferencing. If you are asked to attend the hospital, please follow government advice about social distancing and hand washing. As with all appointments, please do not attend if you or a member of your household has either been diagnosed with, has symptoms of, or is self-isolating due to COVID-19 symptoms. ______________________________________________________________________
PATIENT PARTICIPATION GROUP - We are currently looking for new members and all are welcome. If you are interested why not pop along? For more details on the PPG please click on the tab opposite
Collecting documents - please be advised to ensure confidentiality when collecting documents from reception you will be asked to provide photo ID (passport or driving licence card) If you wish to send a representative please notify reception first (this excludes prescriptions). Please advise your represenative they will be required to provide photo ID (Passport of photo card driving licence) at reception.
Text messages - We are now able to pass on simple messages, e.g. to make an appointment, information or links to other services via a new text messaging service. For this to work we must have your up to date contact details. If you are aged over 16 and have previously had a parent or guardian’s details on your records, please confirm your current contact information to ensure messages go to you and not someone else. If you do not wish to be contacted via text messages please advise reception
Paper prescription forms are changing - if you are entitled to free prescriptions make sure you tick the right box https://www.nhsbsa.nhs.uk/dont-get-caught-out-penalty-charges/check-you-tick
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