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Appointments
In these unprecedented times everything at the surgery has had to change. For the foreseeable future we will no longer see patients face to face unless there is a very urgent clinical need. All requests for advice or assessment will receive a telephone triage call or video call. Face to face assessments will be conducted with the strictest infection control measures in place. If you need any medical advice please call the surgery. The phone lines are open Monday to Friday 8am to 6.30pm
Please be advised that despite the recent lifting of some of the lockdown restrictions, in order to ensure the safety of all of our patients and staff, we will continue to follow the guidance from NHS England
This is a precautionary measure to allow us to ask patients questions prior to visiting the surgery. Our primary concern is to keep patients and staff safe and to ensure the practice continues to operate effectively
If you have regular blood tests, injections or dressings, please phone the surgery for advice if you have not been contacted one week before this becomes due.
If you are asked to come to the surgery for an appointment please park UNDER the gazebo at the FRONT of the building for an injection or INR appoinment OR parking bays 1,2 or 3 for ALL OTHER APPOINTMENTS. Please call the surgery to advise you have arrived. IF there is no-one available please use the door bell on the sign - DO NOT ENTER THE BUILDING
Please can we also ask you to bring your own 'face covering/mask'
Follow the above if you come on foot
Samples - If you are asked to return a sample to the surgery please leave this in the basket under the gazebo at the FRONT of the building Thank you for your continued cooperation and understanding during this time and we will keep you updated as the situation changes.
Please follow all current government advice and for information - see links below
Annual reviews not being carried out at the moment.
Smears – If you have had a letter from us to advise your smear is due; please call the surgery to book this with a practice nurse -------------------------------------------------------------------------------------------------------------------------------------------------------
FLU vaccinations 2020/2021
Due to the Covid-19 pandemic, we will be running our flu clinic differently this year, in order to keep you and our staff safe. If you are eligable for an flu vacicnation from the NHS , you will be contacted by the surgery and asked to book in to one of our designated flu clinics. We plan to start our vaccination programme at the end of September. We will keep you informed via this site, as we get more information
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OUT PATIENT APPOINTMENTS - If you have not recieved an appointment following a referral please contact the booking office on 0300 4226872. You will have been give paperwork with all the details of the referral
Face mask exemptions - https://www.keepsafe.org.uk/mask
You do not need to wear a face covering if you have a legitimate reason not to. This includes not being able to wear one due to: physical or mental illness severe distress lung breathing conditions Click on the link above to see further details and to print out a face covering exemption card or save it to your phone to show people
We understand some patients might be understandably anxious about the Governments announcement about the use of face masks in public areas. GP's are unfortunately not able to provide exemption letters
Share your experiences during Covid 19 - Survery
Experiences for people with learning disabilities and autism - Covid Survey
Coronovirus - general information If you need information please use the website links below rather than telephoning 111, as the service is currently experiencing a high volume of calls
If you are concerned you may have coronvirus or may have come in to contact with someone who has , please go to https://111.nhs.uk/service/covid-19 for advice on your circumstances
IF YOU NEED TO GET A TEST - PLEASE CALL 119 OR VISIT https://www.nhs.uk/ask-for-a-coronavirus-test PLEASE REMEBER TO SELF ISOLATE ALONG WITH ANY MEMBERS OF YOUR HOUSEHOLD UNTIL YOU HAVE YOUR RESULTS AND FOLLOW ANY GUIDENCE IF YOU TEST POSTIVE
***Advice for the NHS in England ***
The advice issued by the Chief Medical Officer is to stay at home for 10 days from the onset of symptoms if you have either:
• a high temperature (of 37.8 degrees centigrade or higher) or • a NEW continuous cough OR fever OR loss of/change in smell or taste
Other members of the household should self-isolate for 14 days from the onset of symptoms in the first household member
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
• you feel you cannot cope with your symptoms at home • your condition gets worse • your symptoms do not get better after 7 days
Only call 111 if you cannot get help online
Stay At Home advice can be found here.
Everyone is being reminded to follow Public Health England advice to:
Public health is available on the PHE .gov website (includes all government advice):
Test and trace information - https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/
As we all know extra weight puts extra pressure on the body. This makes it harder to fight against diseases like cancer, heart disease and now, Covid-19. Losing weight can help reduce the risk.
#BetterHealth https://www.nhs.uk/better-health/
Information remains subject to regular change and updates.
Dispensary - Open Monday to Friday 9am - 5pm Closed 1-2pm
Place your order 7-10 days before your supply is due to run out. Then allow 72 hours/3 working days BEFORE COLLECTION
E.G. If you order on the weekend the prescription will be ready on Wednesday of the following week
We appreciate you do not want a wasted trip however; the current workload dispensary and admin are facing and current staff levels mean we are not able to take calls to confirm when your prescription will be ready. Please follow the above guidelines
Extra medication - if you need to place your order early and/or request extra medication please add a note to your order to confirm the reason for the request e.g. going on holiday. If you order via patient access there is a space to add a note. ***IF YOU ARE ORDERING EXTRA MEDICATION PLEASE CHECK YOU HAVE EVERYTHING WHEN COLLECTING ** Medication reviews are not being carried out at the moment. Medication will be issued on receipt of your request as normal.
Card payments only please, but if you can only pay with cash you must bring the exact amount (£9 per item / £9.15 from 1st April). Exemptions - it is YOUR RESPONSILITY to ensure you have provided us with the correct details
Placing orders - We are not taking requests for repeat prescriptions over the phone If you do not have patient access to request medication online, you can e-mail your request – the e-mail address is on our web page – please provide your name, date of birth and the item(s) you need. Or Repeat slips/requests for medication can be posted in the post box on the gate. Please can we ask you DO NOT leave any samples in the post box as these will have to be destroyed. PLEASE SANATISE YOUR HANDS Collections - Please follow the signs. WAIT AT THE BARRIER and stand 2 metres apart from anyone else
A representative over the age of 16 can collect on your behalf. Please advise the representative of the number of itmes they are collecting if possible. Please be reminded if you are sending a representative to collect controlled drugs they will need to provide phot ID - Driving licence or passport. You do not need to advise us if someone else is collecting on your behalf __________________________________________________________________________________________________________________
Pharmacy2u - You may have recieved a letter in the post inviting you to get your repeat prescriptions via Pharmacy2U or other companies. Please support us to continue to providing our dispensing service to you and your family by ignoring the correspondence and continuing to get your prescription from the dispensary or your local pharmacy. ________________________________________________________________________________________________________________ Other services (subject to change)
Cheltenham ED will become a Minor Injuries and Illness Unit (MIIU) from 8am to 8pm, 7 days a week and will be closed overnight during the temporary period. The ED will continue to be staffed by nurses and senior doctors to see patients with less serious conditions. An enhanced Ambulatory Emergency Care service (AEC), operating Monday to Friday from 8am to 6pm, will remain to see patients referred by their GP who require specialist review but are unlikely to require admission and also to enable previously discharged patients to be followed up in CGH. The changes are effective from Tuesday 9 June 2020. District Nurses - Neighbourhood Team
Services may be reduced. If you need to contact the Neighbourhood Team please call 01386 502028
XRAY - services are closed at Evesham and Tewkesbury Comminity Hospitals - please contact reception if you have been asked to book an xray.
Minor Injury Units - Tewkesbury and Evesham are closed. A & E is open or contact 111 for advice
Worcestershire Midwives have advised that they will only be seeing the following women in clinic until further notice:
Physiotherapy
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For anyone who needs to socially distance themselves for a while due to COVID-19, it may be difficult to remian positive - this will impact on the emotional wellbeing of us all.
Please remeber there is a wide range of help out there for adults and young people :
Samaritans - Available 24hrs a day, free to call, providing a listening ear for anyone who needs to talk
SHOUT - free text service for anyone needing support in a crisis, just text 85258 https://www.giveusashout.org
KOOTH - Online counselling and emotional wellbeing support for young people aged 11-18 - please register using Worcesterhsire as your location
Worecstershire Healthy Minds - offering a range of support to anyone aged 16 including online self help information
https://www.hacw.nhs.uk/about-healthy-minds
There are also a range of emotional well-being apps for children and adults - most free of charge https://www.nhs.uk/apps-library/
Other useful websites - https://www.ageuk.org.uk/herefordshireandworcestershire/our-services/coronavirus - Age UK
Hospitals - http://www.hacw.nhs.uk/covid19 - Worcestershire hospital services https://www.gloshospitals.nhs.uk/…/se…/changes-our-services - Gloucestershire Hospitals
https://www.startingwellworcs.nhs.uk- support for children, young people and famalies
https://www.talk2someone.org.uk - Domestic abuse
PATIENT PARTICIPATION GROUP - We are currently looking for new members and all are welcome. If you are interested why not pop along? For more details on the PPG please click on the tab opposite
Collecting documents - please be advised to ensure confidentiality when collecting documents from reception you will be asked to provide photo ID (passport or driving licence card) If you wish to send a representative please notify reception first (this excludes prescriptions). Please advise your represenative they will be required to provide photo ID (Passport of photo card driving licence) at reception.
Text messages - We are now able to pass on simple messages, e.g. to make an appointment, information or links to other services via a new text messaging service. For this to work we must have your up to date contact details. If you are aged over 16 and have previously had a parent or guardian’s details on your records, please confirm your current contact information to ensure messages go to you and not someone else. If you do not wish to be contacted via text messages please advise reception
Paper prescription forms are changing - if you are entitled to free prescriptions make sure you tick the right box https://www.nhsbsa.nhs.uk/dont-get-caught-out-penalty-charges/check-you-tick
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