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We would like to thank all patients for their kind words and thoughts at the very difficult time. Unfortunately, we are not able to accept good will gifts of any kind.
With best wishes to you all Bredon Hill Surgery Team Coronovirus If you need information please use the website links below rather than telephoning 111, as the service is currently experiencing a high volume of calls
If you are concerned you may have coronvirus or may have come in to contact with someone who has , please go to https://111.nhs.uk/service/covid-19 for advice on your circumstances
Everyone is being reminded to follow Public Health England advice to:
***From 16th March 2020 - Advice for the NHS in England ***
The new advice issued by the Chief Medical Officer is to stay at home for 7 days from the onset of symptoms if you have either:
• a high temperature (of 37.8 degrees centigrade or higher) or • a new continuous cough
Other members of the household should self-isolate for 14 days from the onset of symptoms in the first household member
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
• you feel you cannot cope with your symptoms at home • your condition gets worse • your symptoms do not get better after 7 days
Only call 111 if you cannot get help online
Stay At Home advice can be found here.
Public health is available on the PHE .gov website (includes all government advice):
Information remains subject to regular change and updates.
Appointments In these unprecedented times everything at the surgery has had to change. For the foreseeable future we will no longer see patients face to face unless there is a very urgent clinical need. All requests for advice or assessment will receive a telephone triage call or video call. Face to face assessments will be conducted with the strictest infection control measures in place and may occur at a site other than Bredon Hill Surgery.
If you have regular blood tests, injections or dressings, please phone the surgery for advice if you have not been contacted one week before this becomes due. Anything currently booked and deemed to be 'routine' will be cancelled.
Please follow all current government advice and for information - see links above
This is a precautionary measure to allow us to ask patients questions prior to visiting the surgery. Our primary concern is to keep patients and staff safe and to ensure the practice continues to operate effectively
We thank you for your understanding at this very difficult time.
Dispensary
Dispensary will process prescriptions and will be open Monday to Friday for these to be collected from 9am - 1pm and 2pm - 5pm.
Place your order 7-10 days before your supply is due to run out. PLEASE CAN WE ASK YOU ALLOW 72 working HOURS BEFORE COLLECTION
E.G. If you order on the weekend the prescription will be ready on Wednesday of the following week
We appreciate you do not want a wasted trip however; the current workload dispensary and admin are facing and current staff levels mean we are not able to take calls to confirm when your prescription will be ready. Please follow the above guidelines
Please be advised we will not be processing early requests/requests for additional medication Issues will be for 28 days and no early requests will be accepted
Card payments only please, but if you can only pay with cash you must bring the exact amount (£9 per item / £9.15 from 1st April). Exemptions - please be reminded it is YOUR RESPONSILITY to ensure you have provided us with the correct details
Placing orders - Please be reminded that unfortunately, due to the high volume of calls we are not taking requests for repeat prescriptions over the phone If you do not have patient access to request medication online, you can e-mail your request – the e-mail address is on our web page – please provide your name, date of birth and the item(s) you need. Or Repeat slips/requests for medication can be posted in the post box on the gate. Please can we ask you DO NOT leave any samples in the post box as these will have to be destroyed. PLEASE SANATISE YOUR HANDS Collections - Please queue outside the front door at least 2 metres apart and a member of the team will deal with your request.
A representative over the age of 16 can collect on your behalf. Please advise the representative of the number of itmes they are collecting if possible. Please be reminded if you are sending a representative to collect controlled drugs they will need to provide phot ID - Driving licence or passport. There are also various groups of volunteers in the neighbourhood who you can contact to collect your prescription for you. The groups can be found on Facebook and What's app. If you do not have access please call us for details You do not need to advise us if someone else is collecting on your behalf __________________________________________________________________________________________________________________
Pharmacy2u - You may have recieved a letter in the post inviting you to get your repeat prescriptions via Pharmacy2U or other companies. Please support us to continue to providing our dispensing service to you and your family by ignoring the correspondence and continuing to get your prescription from the dispensary or your local pharmacy. ________________________________________________________________________________________________________________ Other services District Nurse Services
Due to recent events we are increasingly losing members of staff to self isolation as you can appreciate. Therefore services may be reduced. Thank you for your support
Worcestershire Midwives have advised that they will only be seeing the following women in clinic until further notice:
Physiotherapy
http://www.hacw.nhs.uk/covid19 - Worcestershire hospital services
https://www.hacw.nhs.uk/starting-well - support for children, young people and famalies
For anyone who needs to socially distance themselves for a while due to COVID-19, it may be difficult to remian positive - this will impact on the emotional wellbeing of us all.
Please remeber there is a wide range of help out there for adults and young people :
Samaritans - Available 24hrs a day, free to call, providing a listening ear for anyone who needs to talk
SHOUT - free text service for anyone needing support in a crisis, just text 85258 https://www.giveusashout.org
KOOTH - Online counselling and emotional wellbeing support for young people aged 11-18 - please register using Worcesterhsire as your location
Worecstershire Healthy Minds - offering a range of support to anyone aged 16 including online self help information
https://www.hacw.nhs.uk/about-healthy-minds
There are also a range of emotional well-being apps for children and adults - most free of charge https://www.nhs.uk/apps-library/
Other useful websites - https://www.ageuk.org.uk/herefordshireandworcestershire/our-services/coronavirus__________________________________________________________________________
PATIENT PARTICIPATION GROUP - We are currently looking for new members and all are welcome. If you are interested why not pop along? For more details on the PPG please click on the tab opposite
Collecting documents - please be advised to ensure confidentiality when collecting documents from reception you will be asked to provide photo ID (passport or driving licence card) If you wish to send a representative please notify reception first (this excludes prescriptions). Please advise your represenative they will be required to provide photo ID (Passport of photo card driving licence) at reception.
Text messages - We are now able to pass on simple messages, e.g. to make an appointment, information or links to other services via a new text messaging service. For this to work we must have your up to date contact details. If you are aged over 16 and have previously had a parent or guardian’s details on your records, please confirm your current contact information to ensure messages go to you and not someone else. If you do not wish to be contacted via text messages please advise reception
Paper prescription forms are changing - if you are entitled to free prescriptions make sure you tick the right box https://www.nhsbsa.nhs.uk/dont-get-caught-out-penalty-charges/check-you-tick
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