We have currently suspended online appointment bookings
Please telephone 01684 773444 during surgery hours.
You will offered a triage telephone call with a doctor or a clinician or
if deemed appropriate a referral with be made to
The NHS Community Pharmacist Consultation Service (CPCS).
The NHS England Service is to help facilitate patients having a same day appointment with their community pharmacist for minor illness or an urgent supply of a regular medicine, improving access to services and providing more convenient treatment closer to patients’ homes.
The service is helping to alleviate pressure on GP appointments and emergency departments, in addition to harnessing the skills and medicines knowledge of pharmacists.
January 2024 – The Pharmacy First Service builds on the above by enabling community pharmacies to manage patients for seven common conditions.
You can now access the new clinical pathway element by walking into a pharmacy directly or where appropriate, by contacting them by video consultation.
In addition, you may access the service via referrals from:
• NHS 111 (online and via telephone) • NHS App • integrated urgent care clinical assessment services • urgent treatment centres
• emergency departments
• 999
• General Practice
The conditions you can get advice and treatment for are: Acute Otitis Media – Inflammation in the middle ear associated with an effusion and accompanied by the rapid onset of ear infection (aged 1-17 years old); impetigo; infected insect bites (aged 1 +); shingles (aged 18+), sinusitis (12+); sore throat aged 5 +); uncomplicated urinary tract infections (women aged 16-64)
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Although you will be registered with one GP you are able to speak any GP in the practice. If you have been seeing a GP for a particular problem or a long standing medical condition it may be advisable to continue seeing the same GP. We always try and place you with the doctor of your choice but that may not be possible.
Please note all doctors and locums have full access to your medical record.
If the doctor does wish to see you for a face to face appointment they will book the appointment during the telephone consultation.
Blood test results – the doctors have advised you do not need to book a follow up appointment. The GP’s review all results. If the doctor wishes to discuss the results reception will contact you to arrange a routine phone appointment.
Call recordings
Please be advised if you book a telephone consultation with a clinician calls are now recorded for training and monitoring purposes. If you do not wish for the call to be recorded please advise the receptionist when booking the appointment or advise the clinician at the beginning of the call.
Home visits
Please call reception before 10.30am if possible
Requests for home visits made after this time will normally be dealt with the following day, except in emergencies.
Enhanced Access Appointments
With effect from the 1st October 2022 we are participating in a new Enhanced Access service in order to make more routine appointments available with our clinical team. These appointments will be outside of our core opening hours and further details are available from our Reception team.
If you need to cancel an Enhanced Access appointment, please call 01905 969864 between 6:30pm – 8:00pm Monday-Friday and 9:00am-5:00pm on Saturday. Please note: this number is to cancel Enhanced Access appointments only and NOT in-hours appointments.
Hospital referrals – have you been referred to hospital and have not heard about your appointment? When a referral is made by a GP you will receive the referral details in writing
Please call THE BOOKING OFFICE 0300 4226872 if you have any queries