If you would like to provide feedback on the care and and support you receive from the surgery team, there are several ways you can do this.
Provide us with feedback via Friends and family – the link is on the website – search friends and family, we have cards that be completed if you are visiting the practice or we do send out a link via text.
In writing/e-mail (hwicb.bredonhillsurgery@nhs.net) to Angela Maile (Practice Manager)
A complaints & comments leaflet is available from reception, the practice’s full complaint policy is available from the Practice Manager on request.
We urge you to view our Complaints Factsheet for more information before lodging a complaint.
If you wish you can submit the form below
All feedback is reviewed and actions taken as necessary. We discuss feedback at team meetings to ensure everyone has the opportunity to contribute to the discussions and for all of us to understand how we can improve the service we offer
If you are dissatisfied with the response you receive the Practice Manager will advise you of the next steps you can take to escalate the complaint.
If you are unsure whether you want to make a complaint but would still like to resolve an issue, you can call the community Patient Advice and Liaison Service (PALS). This service can help you with advice, information, and support. 0800 917 7919.