Complaints are dealt with initially by the Practice Manager, Angela Maile. She can be contacted via the form below, or by email via reception at hwicb.bredonhillsurgery@nhs.net, by telephone at 01684 773444 or ask for her at reception. She will take the details of your complaint, investigate and respond accordingly. In some cases the response will be by telephone, others in writing, and on occasion, it might be more appropriate to meet in person. You will receive an acknowledgment within 3 days.
If you are dissatisfied with the response you receive the Practice Manager will advise you of the next steps you can take to escalate the complaint.
If you are unsure whether you want to make a complaint but would still like to resolve an issue, you can call the community Patient Advice and Liaison Service (PALS). This service can help you with advice, information, and support. 0800 917 7919.
A complaints & comments leaflet is available from reception, the practice’s full complaint policy is available from the Practice Manager on request.
Please complete the form below to make your complaint.